By 2020, countless industries worldwide will have felt the effects of the coronavirus epidemic. These challenges were especially felt by industries that rely heavily on foot, enabling people to be closer to two meters and travel. Overnight, the hospitality and housing industries had to close their doors and find ways to continue working amid unprecedented restrictions and security measures. Accommodation in Mount Isa, Queensland, Australia, is a refuge from the heat and dust of the Queensland outback. An air-conditioned room, a great steak, and a place for a cold beer after hard work or play. Here are five innovative trends helping hospitality and accommodation businesses keep pace with their customers.
Contactless service
The non-contact service has been around for some time but has played a significant role in reopening locations over the last 12 months. Now practically check-in, pre-order from a mobile app, and pay by contactless payment. Restaurants have begun replacing paper menus with digital ones that patrons can access by scanning a QR code. Communicative technology allows hospitality access to accommodation data they never had before. The residence can switch to digital check-in, getting rid of the key card for good.
Staycation
Due to the inability to travel outside of Australia, the number of places to stay has increased. People prefer to stay close to home for environmental and budget reasons. With more and more brands promoting the store locally and shopping locally, people are leaning towards creating their mini oasis in their backyard or on their porch. For the hospitality and housing industry, this means improving branding to reflect a more informal and indigenous environment that encourages locals to enjoy their place of residence rather than home.
Automation
Technology is essential in transitioning from hospitality and automation to the real estate industry. AI-powered chatbots are great for customer service during the booking process and for answering common questions. People now have more on their phones than ever before, so speed is essential for business automation and technology choices. For hotels, cloud-based integrated solutions are necessary to keep up with the changing times.
Durability
The most significant trend in the hospitality and housing industry is sustainability. People are becoming more and more attracted to environmental and social issues. Restaurants and hotels are now switching to ethically sourced materials such as recyclable plastics, plastic containers, cosmetics, bed sheets, and products.
QR code
QR codes, short for quick response, are an example of declining popularity over the years. Due to the coronavirus epidemic, restaurants worldwide have again adopted QR codes. The QR code creates a touchless dining experience. Guests can scan a code using their mobile phones and access restaurant menus, order meals, and even pay their bills. No need for face-to-face ordering, credit card handling, or check to sign.
Technology, sustainability, and security will play a more significant role in hotel management in the coming decade.
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