Most businesses have a virtual receptionist who answers professional calls as they route them to different people where they are needed. The combination of modern technology and economic imperatives of the great recession has made a full-time receptionist a luxury instead of a necessity of a business. Therefore the best alternative the virtual receptionists.
1. They work 24/7
When you have a full-time receptionist, they work on a fixed number of hours per week. This means they will not be on duty during break time, a weekend, or after office hours. They may get sick from time to time or be on vacation because this is facts about life while dealing with employees. On the other hand, a virtual receptionist works on 24 hours a day and 365 days a year. Therefore, you do not need to worry about covering up for them when they are not in.
2. Saves time on recruiting and training
Once an employee leaves your business, it means they are extra work that needs to be covered, recruiting, interviewing, hiring, and training a new employee to replace the vacant position. This needs time management that can be used in doing their productive work elsewhere. It also requires reallocation of staff time until you get a replacement to speed up. However, with a virtual receptionist, you will not need to worry about this challenge.
3. It cuts costs
It is expensive to employ a full-time receptionist. This is because you will need to pay them salaries, train those giving those benefits, as well as holiday allowances. They also require office space, a computer, and a desk where they will operate from together with other equipment and suppliers. Regardless of the size of your business, you can save your money by going virtual and removing such costs. For small companies that do not require a full-time receptionist, having a virtual receptionist means that the other staff does not need to multi-tasks. Therefore, they can focus more on higher-value activities.
4. You will not lose customers to missed calls
People in the modern world are occupied, and they do not have patience in their endeavours. When a potential customer in your office and the call does not get through because the end receiver is away from the desk, it creates a negative impression on the business. The customers, therefore, are likely to leave you and find a potential service provider. An average of 75% of unanswered calls does not leave any message. Most of those are potential customers. Having a virtual receptionist in Sydney who works throughout ensures you do not lose the potential customers
5. Your small office can have excellent office service
When you have a small business startup, you may not have the budget of a full-time receptionist. Answering the phone by yourself or taking essential personnel away to answer the mandatory calls is ineffective. This, however, does not create an excellent impression on the callers. They, therefore, have a virtual receptionist who works all day and night. It helps customers to get services at any time of the day. The receptionists also can handle routine calls while you focus on other essential tasks.
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