Some Myths About Virtual Receptionists

One of the biggest myths about virtual receptionist systems is that they cannot be relied upon. Like all other types of technology out there the critics point out that such a system is also vulnerable to breakages. This is why they say that these systems are unreliable. But, what they do not realise is that these systems are a lot more reliable than your average human receptionist. In fact, it is said that they have a reliability rating of 99 percent. Even with the best receptionists out there, you would have to make space for disruptions such as vacation leaves and sick days.

It is very rare for them to index calls the correct way

In fact, the truth is far from it. If you have a virtual receptionist at your registered office address it would be a great boon for you in every sense of the word. These systems come with accuracy ratings that are higher than 99 per cent. They always use the latest software-based technology. They can index calls and forward them with almost unerring accuracy. These virtual reception systems do it at a lot lesser time than what the humans are able to do as well.

They cannot deal with emergencies 

When it comes to the virtual receptionist systems this is one aspect that the critics loathe the most. They think that these devices are so rigid that they cannot recognise an emergency situation. Machines may come across as lacking in emotion and cold. However, it does not mean that they do not bother about emergencies. In fact, these systems are designed in such a way that they can recognise these situations right away. They always use the latest technology to forward emergency calls and prioritise them as such. You can be sure that these systems would be able to help you well in case of emergencies.  

People do not keep up with appointments made with these systems

You may be afraid that this would happen at your registered office address as well. These systems normally inform people of appointments through media such as text messages, calls, and email just like what a usual human receptionist would do. They also send reminders on a preset basis – this is done hours or days before the appointment. Most people are under the impression that it is one who they have the appointment with who has sent the notification.

They would replace qualified staff 

People are worried that one day these virtual receptionist systems would take the place of people who are otherwise qualified to do the kind of work that they are doing. The truth is that there is no need for such worries. The main work of such systems is to take care of the mundane and dreary flow of everyday information and tasks that such professionals are supposed to take care of. This, in fact, frees up the staff to do other and more important work. These systems normally prioritise calls and forward them to the relevant staff members.